Privacy Policy

1. Controller Information

The data controller responsible for your personal information is:

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

• Contact us through our website forms or email
• Register for training courses or programs
• Subscribe to our newsletters or communications
• Request information about our services
• Participate in surveys or feedback activities

This information may include:

• Name and contact details (email, phone number, address)
• Professional information (job title, company, industry)
• Training preferences and requirements
• Payment information (processed securely by third-party providers)
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• IP address and location information
• Browser type and version
• Device information
• Pages visited and time spent on our website
• Referring website information

3. How We Use Your Information

We use your personal information for the following purposes, based on legitimate interests and your consent:

3.1 Service Provision

• Providing training services and educational programs
• Processing registrations and payments
• Communicating about courses and schedules
• Issuing certificates and credentials
• Customer support and service improvements

3.2 Marketing and Communications

• Sending newsletters and course updates (with your consent)
• Informing you about new services and programs
• Conducting market research and surveys
• Personalising our communications

3.3 Legal and Administrative

• Complying with legal obligations
• Maintaining business records
• Protecting our rights and interests
• Preventing fraud and ensuring security

4. Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on:

• Contract Performance: To provide training services you have requested
• Legitimate Interests: For business operations, service improvement, and customer support
• Consent: For marketing communications and optional services
• Legal Obligation: To comply with applicable laws and regulations

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

5.1 Service Providers

We work with trusted third-party service providers who assist us in operating our business:

• Payment processing companies
• Email marketing platforms
• Website hosting and analytics services
• Customer support tools

5.2 Legal Requirements

We may disclose your information when required by law, court order, or to protect our rights, property, or safety, or that of our users or the public.

5.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new entity, subject to the same privacy protections.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy:

• Course participants: 7 years after course completion (for certification records)
• Marketing contacts: Until you unsubscribe or request deletion
• Website visitors: Analytics data is retained for 26 months
• Financial records: 7 years as required by Dutch law

7. Your Rights Under GDPR

As a data subject, you have the following rights regarding your personal information:

To exercise any of these rights, please contact us at privacy@oxbowseez.top. We will respond to your request within 30 days.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure payment processing
• Regular backups and disaster recovery procedures

While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.

9. Cookies and Tracking

Our website uses cookies and similar tracking technologies. For detailed information about our use of cookies, please refer to our Cookie Policy.

You can manage your cookie preferences through your browser settings or our cookie consent banner.

10. International Data Transfers

We primarily process data within the European Union. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard Contractual Clauses
• Binding Corporate Rules
• Certification schemes

11. Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending an email notification to registered users
• Displaying a prominent notice on our website

The updated policy will be effective immediately upon posting unless otherwise specified.

13. Complaints and Supervisory Authority

If you have concerns about how we handle your personal data, please contact us first at privacy@oxbowseez.top.

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens):

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: